According to insurance company GHI, it will only pay for mail-order prescriptions in some contracts. Video

Sirius satellite radio and XM are now one company, but a subscription to one service can’t be switched over to the other except in very specific circumstance. Video

Many of us dream of someday winning the lottery, but you have to be careful that your dream doesn't turn into a nightmare. There's a new lottery scam now making the rounds in New York State. Video

Several Central New Yorkers have told NewsChannel 9 that they have received drug discount cards through the mail lately. Video

National Grid customers who pay online may have been having trouble getting through on the utility’s website lately. National Grid personnel say that a new upgrade to their website has created technical challenges over the past few weeks. Video

With a mild winter in Central New York so far, some of you may be getting a break on your National Grid bill, but believe it or not, you’re paying a fee because of it. The extra charge is starting to pop up on customers’ bills. Video

A local pharmacy has been having trouble filling prescriptions for Excellus Blue Cross/Blue Shield subscribers ever since the first of the new year. Video

Some Verizon subscribers are wondering why they need to dial the area code first even when they’re making local calls using FiOS digital phone service. Video

When Michael Cole recently opened his computer repair business in Chittenango, he thought it might be a good idea to put an ad in the Yellow Pages. He placed two orders with traveling salesmen. Video

John Frase is looking to rent a house. He found one on Craigslist that might fit his needs. After he filled out an application, however, he was asked to wire a deposit to an address in Nigeria. In return, he was promised the keys to the house and all the paperwork necessary for completing the transaction. Video

We’ve heard from a number of you in recent days about the hard-sell tactics of a company called “Just Energy.” You may call it annoying, but police in Oneida say it also flirts with the wrong side of the law. Video

Most of us have heard about the roof rake to keep snow from piling up, but have you seen the advertisements for something called Roofmelt. Roofmelt is little pellets that when tossed onto your roof -- spaced about a square foot apart -- are supposed to prevent ice from clogging your gutter. The question is: Do they work? Video

Several people have contacted us wanting to know “The Real Deal” about a door-to-door sales pitch from a company called “Just Energy.” NewsChannel 9 has talked about energy service companies plenty of times before, but many of you want to know why these salespeople are asking to see your National Grid Bill just seconds after you open the door. Video

A Camden resident on Dixon Road says he and about 16 of his neighbors can’t get high speed Internet and he wants to know why, in this day and age, can’t they. Video

Have you ever bought something and found it later at a competing store at a better price? What about a better price at the same store, just in a different location? That’s exactly what happened to one local shopper who wants to know the Real Deal. Video

The $20 surcharge to re-register a vehicle in Onondaga County is still relatively new. Video

About 2,000 Living Traditions 21-inch rooster lamps are being recalled because the electrical cord can fray near the base of the lamp.

A neighborhood restaurant plans to re-open next Tuesday after repairing damage from a water break. Video