According to insurance company GHI, it will only pay for mail-order prescriptions in some contracts. Video

Sirius satellite radio and XM are now one company, but a subscription to one service can’t be switched over to the other except in very specific circumstance. Video

Many of us dream of someday winning the lottery, but you have to be careful that your dream doesn't turn into a nightmare. There's a new lottery scam now making the rounds in New York State. Video

Several Central New Yorkers have told NewsChannel 9 that they have received drug discount cards through the mail lately. Video

National Grid customers who pay online may have been having trouble getting through on the utility’s website lately. National Grid personnel say that a new upgrade to their website has created technical challenges over the past few weeks. Video

With a mild winter in Central New York so far, some of you may be getting a break on your National Grid bill, but believe it or not, you’re paying a fee because of it. The extra charge is starting to pop up on customers’ bills. Video

A local pharmacy has been having trouble filling prescriptions for Excellus Blue Cross/Blue Shield subscribers ever since the first of the new year. Video

Some Verizon subscribers are wondering why they need to dial the area code first even when they’re making local calls using FiOS digital phone service. Video

When Michael Cole recently opened his computer repair business in Chittenango, he thought it might be a good idea to put an ad in the Yellow Pages. He placed two orders with traveling salesmen. Video

John Frase is looking to rent a house. He found one on Craigslist that might fit his needs. After he filled out an application, however, he was asked to wire a deposit to an address in Nigeria. In return, he was promised the keys to the house and all the paperwork necessary for completing the transaction. Video