Syracuse (WSYR-TV) – A NewsChannel 9 viewer was recently diagnosed with cancer and shortly after that she received a call from a person claiming to be from the American Cancer Society.
The viewer was asked numerous personal questions – ranging from where she lives, to her age, to the location she’s at which she's receiving treatment. The questions made her uneasy and she wanted to know if the representative was The Real Deal.
American Cancer Society Senior Director of Communication and Marketing Kim McMahon says that the representative is legitimate. The organization says “Patient Navigators” reach out to connect patients with the information and services that are the best for that individual.
By knowing the age of the patient and the specifics of a breast-cancer diagnosis, for example, the Patient Navigator can better match the patient with a volunteer who had a similar experience at that age.
Or, if you have private insurance, the Patient Navigator knows to recommend a call to the insurance company before seeking a second opinion.
They say the goal is to make sure a patient has access to everything he or she needs from diagnosis through treatment.
If there’s something you’d like to know The Real Deal about, give us a call any time at (315) 446-9900 or email us at YourStories@9wsyr.com.