Syracuse (WSYR-TV) – A bank may contact a customer via email on occasion, but unsolicited text messages from banks are unusual.
A cryptic alert from HSBC bank is one that customers should be particularly leery of. The recipient will be asked to call a New York City phone number and an automated answering service will say that a lock has been placed on their debit card. The message then asks the caller to enter their 16-digit card number – which should be a red flag.
Anyone who suspects something is wrong with his or her account should call the customer-service number on the back of their card. They will be able to talk to an HSBC representative who will likely tell them this is an identity theft scam. HSBC says it never contacts customers about their accounts through an unsolicited text message. If you’d like to know the Real Deal, email YourStories@9wsyr.com or call (315) 446-9900.