Syracuse (WSYR-TV) – National Grid customers who pay online may have been having trouble getting through on the utility’s website lately.
National Grid personnel say that a new upgrade to their website has created technical challenges over the past few weeks. They believe they have fixed those problems and now online bill pay should be up and running.
Anyone who had a problem paying their bill online who faced late fees or had to pay an extra fee through Western Union should contact the utility’s customer service representatives. They will review each situation on a case-by-case basis.
National Grid’s website also offers locations for in-person bill payments for walk-in customers.If there’s something you want to know “The Real Deal” about, give us a call anytime at (315) 446-9900 or email us at YourStories@9wsyr.com.