Syracuse (WSYR-TV) -- Many of our viewers have called with questions about their National Grid bill. You’re floored by how high the delivery rates are this winter, which are far greater than last winter.
National Grid says the way they calculate your delivery rate hasn’t changed. What you’re likely seeing is the effect of a colder winter.
Delivery rates are, in part, affected by usage. The more energy that is supplied to your home for heating will prompt a higher delivery fee.
It’s also possible that your bill is impacted by local government and school tax levies on National Grid customers. Those vary from one community to the next. The back of your bill has more information about how your delivery rate is calculated.
You also want to know why National Grid is sending you an “estimated bill.” National Grid says estimated bills are generated when a customer’s meter cannot be read.
This can happen if bad weather prevents access to the meter or the meter itself is malfunctioning.
If you receive consecutive monthly bills that provide only estimates, National Grid says it’s up to you to contact the company directly to fix the problem.If there’s something you want The Real Deal about, give us a call anytime. The number is 446-9900 or email YourStories@9WSYR.com.