Syracuse (WSYR-TV) – Some National Grid customers have been wondering about a line item on the very last page of their bill.
NewsChannel 9 received an email this week regarding a section called “billing services.” On the sample bill is a charge of 53 cents. On the viewer’s bill, the charge was $1.15.
When the customer called the utility directly, National Grid told him it was to cover the cost of sending out the paper bill through the mail.
National Grid says the charge covers the cost of calculating and rendering the bill, but nothing additional is charged to those who choose to receive a paper bill in the mail.
The spokesperson for National Grid said she will check into the apparently bad information given out by customer service.
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