Syracuse (WSYR-TV) – A local pharmacy has been having trouble filling prescriptions for Excellus Blue Cross/Blue Shield subscribers ever since the first of the new year.
The New Year brought new health plan coverage to many employers. Like any insurance company, Excellus says they’re always adding new groups and updating or changing benefits for many others in January, which can lead to glitches.
In addition to the new groups and changes, the vice president of communications for Excellus Blue Cross/Blue Shield told NewsChannel 9 that a new system for pharmacy claims called Med Impact is being phased in and the latest phase took place on Jan. 1.
She says new national standards for processing drug claims also just took effect and that affects insurance companies, as well as pharmacies.
The compounding developments made it hard for customers’ prescriptions to be filled. The company has dedicated more staff to get to the bottom of any continuing delays and is urging patience when you call customer service. If you’d like to know The Real Deal, call (315) 446-9900 or email YourStories@9wsyr.com.