Syracuse (WSYR-TV) - You're planning a summer vacation and need to rent a car. NewsChannel 9 viewer Ben was offered supplemental insurance when he went to book a rental at Hotwire.com.
Ben wants the real deal on why the fine print says some types of vehicles, including the one he wanted to rent, would not be covered by the policy.
Allianz Global Assistance offers the insurance policy and it does not cover rented trucks, campers, jeep-type vehicles, trailers, all-terrain vehicles, motorcycles, RV’s,vans or minivans mounted on a truck chassis.
A company spokesperson said collision damage is being offered to Hotwire customers who rent these vehicles. This is a technology issue the company is working to correct and the company believes is should be resolved shortly.
In the meantime, Allianze will honor any policies customers purchase through Hotwire. Jeep-type vehicles will be covered as long as they are not used for off-roading.If there is something you would like the real deal about, give us a call at (315) 446-9900, or e-mail us at: YourStories@9wsyr.com.