Syracuse (WSYR-TV) -- Frustration is building among National Grid employees who will have to wait until the end of February to get their tax forms.
National Grid says the IRS is allowing them to delay the documents and blames the problem on a new software system designed to handle employee information.
The software was expected to have some glitches when it went online in November, but Hurricane Sandy created major problems with the system.
Because of the massive storm response, there was too much strain on the new software, which according to National Grid, is supposed to track wages, overtime and other payments and expenses involved in the storm response that included workers in multiple unions, with different rules governing pay and other expenses.
The company says customer bills will not be affected.
National Grid employees, as well as outside vendors are working to correct the problem.
The software system cost the company $365-million.
