Syracuse (WSYR-TV) – The new security checkpoint designed to make the process faster at Hancock Airport slowed down travelers on its first day in use and caused some people to miss their flights.
As many as 100 people were backed up in line Wednesday morning, according to Airport Commissioner Chris Callahan.
It’s happened during the airport’s busiest hour, 5 a.m. to 6 a.m.
Callahan said there is a learning curve with the new security equipment and the Transportation Security Administration agents were taking some additional time.
The busy hour combined with the new equipment being used for the first time all contributed to the backup, Callahan said.
It’s not expected that the problem will happen at other times of day, Callahan said, because the airport doesn’t have as much traffic.
She reminded passengers that they should arrive at the airport 90 minutes before a flight.
Callahan said the airport is looking into possible changes during its busiest hour to prevent this problem in the future.
The new checkpoint centralizes security to one location. Before, there were two different, smaller areas for security.